FAQs

Here are some of our most commonly asked questions. If your question hasn’t been asked yet, feel free to contact us so we make sure you are taken care of.

 

General:

What is your Privacy Policy?

            Please see our Privacy Policy here

What type of warranty does my product come with?

            The product warranty varies from product to product. Regardless, we want to make sure you are fully satisfied and taken care of. Please contact us directly in regards to the warranty of your product.

 

Ordering:

What are my payment options?

            You can pay with any debit or credit card or through a PayPal account.

Why should I make an account?

            By making an account, your previous orders can be saved for future reference. You can also receive faster checkout by simply typing in your account information.

When will my credit card be charged?

            Your credit card or PayPal account will be charged once your order has been processed. 

 

Shipping:

What are the shipping fees?

            We offer flat rate shipping for $4.99. Orders $75+ will receive free shipping.

When will my order ship?

            Please expect 2-3 business days for your order to ship.

How long does it take to receive my package?

            2-3 days is expected to prepare and ship your order. Standard delivery can take 6-10 business days.

How do I track my order?

            Once your order has been shipped, you will receive a shipment email confirming your order number. You can use this number to track your purchase.

 

Returns:

What is the return policy?

            Your satisfaction is always important to us, because of this, we have a 30-day money-back guarantee. During this 30 days, you can return for any reason, no questions asked. You will be given 30 days to return the product from the receipt date.

How do I make a return?

            Simply email us at: customerservice@lprodusa.com. Let us know what is being returned and our customer service representatives will respond with further instructions.

When can I expect my refund?

            You can expect your refund once we have received the returned item. We will assess the return and process your refund. Depending on shipping time, this process can take around 10 business days.